Most people believe they are good listeners without considering the important differences between hearing and listening. The ability to hear is typically innate, but the ability to listen well is a skill that must be developed and practiced. Listening means paying attention and making a conscious effort to process what you hear. It is one of our most important skills and it is also one of the most overlooked. We often take our ability to listen for granted, even knowing that it plays a major role in good communication.

In this online test, comprised of 54 questions, test takers examine statements and situations, and indicate how they would most likely respond. After finishing the test, they receive a Snapshot Report with an introduction, a graph and a personalized interpretation for one of the test scores. Full test results are available for purchase. (Author abstract modified)